Terms of Service

1. Who You Are Booking With

David the Guide ("we", "us") is an Icelandic travel agency licensed by Ferðamálastofa, the Icelandic Tourist Board, under licence 2018-022, registered at Fiskislóð 83, 101 Reykjavík, kennitala 6405170930. Our own guides run our own tours.

Some experiences offered here are run by partner companies rather than by us ("Suppliers"). Where a tour is operated by a Supplier, that Supplier is responsible for running it and the contract for that tour is formed between you ("you", "User") and the Supplier. Booking and payment for every tour are taken in Bokun; David the Guide does not process card payments and does not receive card details.

2. Bookings and Payments

Tour prices are displayed in the currency indicated at the time of booking. Booking and payment are taken in Bokun. David the Guide does not process payments and does not receive card details.

Bokun confirms a booking by email. This website does not create a visitor account and does not store the booking. The booking follows the supplier's own terms and availability.

3. Cancellation and Refunds

Each Supplier sets their own cancellation and refund policy, which is displayed on the tour listing before you complete your booking. David the Guide does not control these policies.

If you need to cancel a booking, the Supplier's cancellation policy applies. Any refund is subject to the terms set by the Supplier. David the Guide may facilitate the refund process but is not obligated to issue refunds from its own funds.

4. Supplier Responsibility

Suppliers are solely and exclusively responsible for the tours and activities they offer, including but not limited to: the safety and well-being of participants, the quality and accuracy of tour descriptions, compliance with all applicable laws, regulations, and licensing requirements, adequate insurance coverage, the conduct and qualifications of their guides and staff, and the condition and safety of all equipment and vehicles used.

For a tour run by a Supplier, David the Guide does not control how that Supplier delivers it. For a tour we run ourselves, the responsibilities set out in this section are ours.

5. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DAVID THE GUIDE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO: any tour, activity, or experience booked through our platform; any act, omission, or negligence of any Supplier, their employees, agents, or subcontractors; personal injury, death, property damage, or any loss whatsoever; delays, cancellations, overbookings, or changes to itineraries; weather conditions, natural disasters, or force majeure events; or any failure of a Supplier to deliver the booked service.

In any event, David the Guide's total aggregate liability to you for any claims arising from or related to your use of the platform shall not exceed the total service fees actually received by David the Guide (not the Supplier's tour price) in connection with the booking giving rise to the claim.

6. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

David the Guide does not warrant that the platform will be uninterrupted, error-free, or secure, that any information provided by Suppliers is accurate, complete, or current, or that any tour or activity will meet your expectations.

7. Assumption of Risk

Iceland's natural environment presents inherent risks including but not limited to: unpredictable and extreme weather conditions, volcanic activity and geothermal hazards, glacial and ice-related dangers, rough seas and strong ocean currents, rugged and uneven terrain, remote locations with limited emergency services, and wildlife encounters.

By booking and participating in any tour or activity through David the Guide, you acknowledge that you understand and voluntarily assume all risks associated with the activity, including the risk of serious injury or death. You represent that you are physically fit and capable of participating in your chosen activity.

8. Indemnification

You agree to indemnify, defend, and hold harmless David the Guide, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to: your use of the platform, your participation in any tour or activity, your violation of these Terms, or your violation of any rights of a third party.

9. Force Majeure

David the Guide shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to: volcanic eruptions, earthquakes, severe weather, pandemics, epidemics, government actions or restrictions, strikes, civil unrest, acts of terrorism, or failures of third-party services.

10. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Iceland. Any dispute arising from or relating to these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the District Court of Reykjavik, Iceland.

11. Changes to Terms

David the Guide reserves the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our platform with a new "Last updated" date. Your continued use of the platform after changes are posted constitutes acceptance of the modified Terms.